Official StarHub Exclusive Partner
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FAQs

Shipping and delivery FAQ

 

 

 

 

Please read and understand this Policy. We may amend this Policy at any time.

The following categories of Products cannot be exchanged, replaced or refunded under this Policy.

Electronics & IT Devices Apple Products, Personal Digital Assistant (PDA), Mobile Phone, Mobile Accessories, Game Console, Home Appliances, Headsets and Earphones, audio, video games, soft wares or products of the same type and E-books, E-journals.

 

Q. I have received an incorrect/missing/defective item in my order. What should I do now?

A. Please drop us a mail at eshop@commsequipment.com.sg  with the following details:

  • Your order number
  • The matter of the issue e.g. incorrect/missing/defective item
  • The serial number found on the product tag, or product packaging
  • Pictures, if applicable

We will follow up on this closely and give you a satisfactory answer within 2 working day!

 

Q. How can I track my order?

A. Please drop us a mail at eshop@commsequipment.com.sg with the following information: 

  • Order number
  • Date of purchase
  • Item purchased
  • Shipping address and delivery time slot

We will revert to you within 2 working days.

 

Q. What is your delivery policy?

A. We use SingPost SmartPac to deliver the orders. We aim to deliver your purchase(s) within 3-5 working days. Do note that we only delivery within Singapore currently.

For more information about SingPost Smaert Pac, please visit http://www.singpost.com.sg/delivery-solutions/smartpac.html

Q. What forms of payment methods do you offer and is there any delivery charges?

A. You can easily make payment via Paypal.

A delivery charge of $10 will apply for deliveries within Singapore mainland.

However, you can avoid paying for delivery charges by picking up the order at any of our 9 shops which are conveniently located near MRT stations:

1) #B4-20 ION Orchard

2) #02-31 Junction 8

3) #04-45 Nex

4) Blk 190 Toa Payoh Lor 6 #01-510

5) #04-28 JEM

6) #02-K4 Funan Digital Mall

7) #B1-14 Jurong Point Shopping Centre

8) #B1-30 Compass Point

9) #01-35 Tiong Bahru Plaza (Currently undergoing renovations till Q1 2016)

Store opening hours are from 11am to 9pm daily.

Please note that for orders that are related to the contractual agreement with StarHub, all payment and collection of order must be done at our retail outlets.